Frequently Asked Questions
Your guide to luxury timepieces and fine jewelry shopping.
Are all watches and jewelry items authentic?
Yes, every item at Certified Luxury Watches & Jewel undergoes a rigorous multi-point inspection by our in-house experts to ensure 100% authenticity before being listed.
Do you provide a warranty on luxury timepieces?
We provide a comprehensive 24-month mechanical warranty on all certified pre-owned watches, covering any internal movement defects.
What is your return policy for high-value items?
We offer a 14-day hassle-free return policy. Items must be returned in their original, unworn condition with all security tags and original packaging intact.
How do you handle shipping for expensive orders?
All orders are shipped via insured, overnight courier services. A signature from an adult at the delivery address is strictly required for all shipments.
Can I have a watch or ring resized after purchase?
Complimentary resizing is available for most rings and watch bracelets at the time of purchase. Please contact our concierge team with your specific measurements.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and offer specialized financing options through our luxury lending partners.